Best Western Premier Airport/Expo Center Hotel

Its nice room and breakfast too. This is great for location for U of L area or airport. We got back late and the air conditioner came on once after nothing for 29 minutes. I got in the shower and braided hair damp. It came back on 2 hrs later and not again all night. I was in bed getting hotter. I could hear something trying to turn on and it would go off. I slept 2 hours only from being hot and had to go watch my swear in for Army and go to airport to see him off and I had to drive home. It was very clean and a nice room. We had breakfast and were watched like a hawk just as read reviews and I didn’t notice until my daughter in law said so. I was disappointed from the weekend before when my son was told the wrong day to leave for boot camp and I checked in to find out he was not leaving until the next week, it was our whole Labor Day holiday ruined and spent driving and losing money. Staff told me not able to do a thing about it. Then I messaged Best western a few days later and explained what happened and they apologized and thanked my son for his service. Told me they forwarding it onto management at the Premiere Best Western I stayed st in Shively and would hear from them. I never heard a word from them at all. I thought it was Nice and safe place considering the area. The management doesn’t seem to care to reach out nor tell the kitchen staff to not watch people like doing something wrong. I may try again elsewhere since we will be doing Traveling often with son in Military now. Flying out of Louisville and having a daughter at school there, so it would have been nice to have a liked hotel set for these occasion's. I wanted to like them and explained would be coming back the next weekend even, but no one contacted me. It was handled poorly and disappointing.

This was our third stay at the property. We come to Louisville for Kentucky Kingdom and the property is about a seven to ten minute drive which is nice. We typically just stay at the room and order food, but this time we ventured out and we were very pleased with the amount of food choices within a mile or two of the room. The staff is always very friendly and we appreciate the options for breakfast! Our room towels stayed stock and there was a great selection of toiletries. We will be back!

Room was very spacious, loved having a couch and the gentleman that checked us in was very friendly and helpful. Free parking and all the complimentary toiletries in the room were massive bonuses, beds were super comfortable.

I was attending a conference at the Crown Plaza but stayed here instead, The rate was better and upon seeing my room, the room was even better, The breakfast was more than standard, If you were still hungry when you left breakfast it is your own fault. The beds were comfortable: the room was clean: and i don't know what kind of air freshener they use but the hotel smelled wonderful.

Comfortable room and very good variety at breakfast. Also, the staff was very nice and helpful. We also appreciated the free parking and security at the building. The location was close to the highway making it easy to get around Louisville.